CHIPSTOCK.SHOP is committed to providing efficient, secure, and traceable global logistics solutions. We understand the time-sensitive nature of electronic component supply chains and ensure products are delivered to customers on time and in perfect condition through strategic partnerships with SF Express and DHL.

Logistics Network

·         Domestic Delivery: Strategic partnerships with SF Express and JD Logistics, covering all provinces, municipalities, and autonomous regions of mainland China

·         International Shipping: Core partner of DHL, FedEx, and UPS, providing door-to-door services to 200+ countries and regions worldwide

·         Emergency Channel: Dedicated chip emergency delivery express line supporting same-day pickup and next-day delivery for urgent shipments

Delivery Timeframes

Professional Packaging Standards

·         Chip Products: ESD anti-static packaging with humidity indicator cards and desiccants, clearly marked with MSL (Moisture Sensitivity Level) ratings

·         PCBA Products: Shockproof cases with vacuum moisture-proof packaging, protective caps for critical interfaces, and customized internal cushioning

·         High-Value Orders: Dual packaging verification, independent temperature and humidity loggers, tamper-evident seals throughout the supply chain

Shipment Tracking

·         Complete tracking numbers provided within 30 minutes of shipment dispatch

·         Real-time logistics status synchronization on official website/mobile app with SMS/email notifications at critical milestones

·         Dedicated account managers providing end-to-end monitoring services for large-value orders

Special Product Transportation

·         Moisture-Sensitive Components (MSL): Strict adherence to JEDEC standards for dry packaging, with baking recommendations provided

·         Temperature-Controlled Products: Constant temperature shipping options from -40°C to +85°C with real-time temperature data recording

·         Dangerous Goods: Specialized shipping solutions for lithium battery products compliant with United Nations UN3481 standards

Customs Clearance Services

·         Complete customs documentation including certificate of origin, commercial invoices, and packing lists

·         China export customs declaration agency services (including export license processing)

·         Destination country import duty pre-calculation and payment services (DDP terms)

·         Special country/region compliance consultation (including U.S. EAR, EU RoHS certification support)

Delivery Responsibility Definition

·         Door-to-Door Service: We assume full logistics responsibility from warehouse dispatch to customer receipt

·         In-Transit Risk: Full insurance coverage with 100% order value compensation for damaged or lost goods

·         Customs Delays: We cover additional storage fees caused by customs clearance delays not attributable to the customer

·         Receipt Protocol: Recipients must inspect goods upon delivery; any anomalies must be noted on the delivery receipt with photographic evidence

Delayed Delivery Policy

·         For delays caused by factors other than force majeure, compensation of 0.5%/day of order value applies (maximum 10%)

·         30-day advance notice for scarce chip models, with alternative solutions or partial shipment options provided

·         Real-time inventory status updates in our system, with "Future Goods" clearly marked with defined delivery cycles

Customer Notes

·         Provide accurate delivery address, contact person, and special requirements (e.g., delivery time windows)

·         Large equipment/oversized cargo requires 72-hour advance delivery scheduling

·         Immediately verify package integrity and quantity upon receipt; report any anomalies within 24 hours

·         Holiday period deliveries require special channel reservation 5 business days in advance

24/7 Logistics Support: sales@otomosemi.com | +86-755-23570121 | Global Logistics Emergency Hotline: +86-18682318008