Basic Principles
CHIPSTOCK.SHOP is committed to delivering high-quality
products and services. We understand that exceptional circumstances may arise
in business collaborations and have established the following transparent and
reasonable refund/return policy to protect customer rights while maintaining
supply chain stability.
Return Conditions
. Quality Issue
Returns: Chips or PCBA products confirmed by our quality inspection department
to have original manufacturer defects are eligible for full refunds or free
replacements.
. Incorrect/Missing
Shipments: For errors caused by our side (wrong items shipped or missing
items), we will cover all return/replacement shipping costs.
. Standard Product
Returns: Unopened, unused standard-model chips with intact packaging may be
returned within 7 business days of receipt, subject to a 15% handling fee and
round-trip shipping costs.
.
Custom PCBA Products: Non-defective
custom PCBA products that have entered production cannot be returned. For
defective units caused by our manufacturing process, we will provide free
rework.
Non-Returnable Items
·
Opened, used, or tampered chip products
·
Customized chips, programmed devices, or special-order items
·
Products expired or damaged due to improper storage
·
PCBA failures caused by customer design flaws or misuse
·
Internationally sourced scarce chip models (items explicitly
marked "Non-Returnable" on product pages)
Return Process
. Application: Submit a
return request via your account dashboard or contact customer service with
order number, issue description, and supporting evidence.
. Review: Our team will
complete review within 2 business days and notify results via email.
. Authorization:
Approved returns will receive an RMA (Return Merchandise Authorization) code
and detailed return shipping address.
. Return Shipment:
Customers must ship items back within 5 business days, clearly marking the RMA
number on the outer package.
. Inspection: Quality
inspection will be completed within 3 business days of receipt, followed by
notification of resolution.
.
Refund/Replacement: Processing will be
completed within 5 business days after confirmation.
Refund Methods
·
Original payment method refund (credit card/Alipay/bank
transfer, etc.)
·
Corporate accounts may convert refunds to platform credit
(with 105% value conversion)
·
Processing time: 10-15 business days (bank processing time
not included)
Special Notes
·
Settlement discrepancies from Chip Inventory Consignment
Services will be reconciled monthly via statements (overpayments refunded,
underpayments collected).
·
Cross-border returns must comply with import/export
regulations; customs duties and clearance fees are borne by the responsible
party.
·
All returned items must include original purchase
documentation and intact packaging labels.
Friendly Reminder: To avoid unnecessary return losses, we
recommend requesting samples for large orders or utilizing our
"Small-Batch Trial Production" service to verify PCBA designs.
Customer Support: service@otomosmei.com | +86-755-23570121 | Business Hours: 8:30-18:00 (Mon-Fri)